How do I return an item?
Repair & Return Policy
– Low Voltage Supply
Return for Credit Unused
Merchandise. Except as otherwise provided,
no material will be accepted for return after 30 days from the date of
shipment. To return merchandise, you must call Low Voltage Supply at 866-784-2511 for
a Return Authorization number. No
returns will be accepted without a Return Authorization number. Include with your return a copy of your
invoice or packing slip. All merchandise
must be returned in its original packaging.
Any claims for discrepancies in shipment must be made within 7 days of
receipt of merchandise. C.O.D. returns
will not be accepted. Low Voltage Supply will accept
returns for credit of only unused product in original packages and in condition
that could be sold as new providing the item was purchased from us no more than
30 days prior to the date of return.
Customer must provide proof of purchase within the last 30 days and
method of payment (cash, check, charge.) A fifteen (15) percent
restocking charge will apply on return of material purchased less than 30 days prior. The restocking charge will be waived if the
return is accompanied by an order for at least one and one-half times the value
of the material being returned.
Merchandise shipped C.O.D., which is returned, as “Refused” by the
customer will be subject to a 20% restocking charge. Special orders are not refundable.
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